Your Privacy Matters
Luteal Health ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, and interact with us.
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services.
1. Information We Collect
Personal Information You Provide
We collect information you voluntarily provide, including:
- Contact information (name, email address, phone number, mailing address)
- Account credentials (username, password)
- Health information and medical history (collected during telehealth consultations)
- Demographic information (age, gender, location)
- Payment information (processed securely through third-party processors)
- Communication preferences and feedback
Automatically Collected Information
When you visit our website, we automatically collect certain information:
- Device information (browser type, operating system, IP address)
- Usage data (pages visited, time spent, links clicked)
- Cookie data and similar tracking technologies
2. How We Use Your Information
We use the information we collect for purposes including:
- Providing and improving our telehealth services
- Processing appointments and medical consultations
- Sending appointment reminders and follow-up communications
- Processing payments and managing billing
- Complying with legal and regulatory obligations
- Enhancing user experience and website functionality
- Monitoring and analyzing service usage and trends
- Communicating updates about our services and policies
- Responding to your inquiries and requests
- Protecting against fraud and unauthorized access
3. Email Communications
We use EmailOctopus as our email service provider to send newsletters, appointment reminders, and service updates. Your email address is securely stored and managed according to their privacy standards.
Managing Email Preferences: You can unsubscribe from non-essential email communications at any time by clicking the "unsubscribe" link in emails or contacting us directly. Please note that transactional emails related to your care (appointments, consultations, clinical updates) may still be sent.
4. Telehealth Data and HIPAA
Health information collected during telehealth consultations is subject to strict privacy protections. As a healthcare provider, Luteal Health complies with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable healthcare privacy laws.
Your medical records and consultation data are:
- Stored securely with encryption and access controls
- Used solely for providing your medical care
- Not shared without your authorization, except as required by law
- Retained according to legal and clinical requirements
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience. These may include:
- Essential cookies: Required for basic website functionality
- Analytics cookies: Help us understand how you use our site
- Preference cookies: Remember your choices and settings
You can control cookie settings through your browser preferences. Disabling cookies may affect certain website features.
6. Third-Party Sharing
We may share your information with third parties only in these circumstances:
- Service providers: Companies that assist us with operations (email providers, payment processors, hosting services)
- Legal requirements: When required by law, court order, or government request
- Your consent: When you explicitly authorize sharing with specific parties
- Healthcare coordination: With other healthcare providers you authorize for continuity of care
We do not sell your personal or health information to third parties.
7. Data Retention
We retain your information for as long as necessary to provide services and comply with legal obligations:
- Medical records are retained for a minimum of 6 years after the last encounter (or as required by state law)
- Account information is retained while your account is active
- Marketing and analytics data is retained for 12 months or until you opt out
You may request deletion of non-essential information at any time, subject to legal retention requirements.
8. Your Privacy Rights
Depending on your location, you may have rights including:
- Access: Request a copy of your personal and health information
- Correction: Request corrections to inaccurate information
- Deletion: Request deletion of your information (subject to legal requirements)
- Opt-out: Opt out of marketing communications and non-essential data collection
- Portability: Request your information in a portable format
To exercise these rights, contact us at hello@luteal.health with "Privacy Request" in the subject line.
9. Security
We implement technical, administrative, and physical safeguards to protect your information from unauthorized access, alteration, and destruction. These include encryption, secure servers, and restricted access controls.
While we strive to protect your information, no method of transmission or storage is completely secure. Please use strong passwords and keep your account credentials confidential.
10. Children's Privacy
Our services are not intended for individuals under 18 years old. We do not knowingly collect personal information from minors. If we become aware of such collection, we will take steps to delete the information and terminate the child's account.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by updating the "Last updated" date and, when appropriate, sending a direct notification. Continued use of our services constitutes acceptance of updated policies.
12. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our privacy practices, please contact us:
Luteal Health
Email: hello@luteal.health
We respond to privacy inquiries within 10 business days.